Shipping policy

At Olana, we are committed to providing a reliable and transparent shipping experience. Below you’ll find important information regarding order processing, shipping timelines, delivery expectations, and tracking details.

Order Processing Time

Orders are typically processed within 1–2 business days (Monday – Friday).

Orders placed before 04:00 PM MST may begin processing the same business day. Orders placed after the cut-off time are generally processed on the next business day.

Please note that processing times may vary during holidays or periods of increased order volume.

Estimated Delivery Time

After processing, standard shipping typically takes approximately 3–7 business days depending on your location.

Estimated Total Delivery Time

  • Processing Time: 1–2 Business Days

  • Shipping Transit Time: 3–7 Business Days

  • Estimated Total Delivery Time: 4–9 Business Days

Delivery estimates apply to orders shipped within the United States.

Shipping Locations

We currently ship within the United States only.

At this time, international shipping is not available.

Shipping Cost

  • Standard Shipping: Free on all orders

  • Currency: All prices are processed in USD (United States Dollar)

No additional standard shipping charges apply.

Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, a separate shipping confirmation email containing tracking information will be sent to you.

Please allow up to 24 hours for tracking updates to appear after shipment.

Shipping Carriers

We work with trusted shipping carriers within the United States, including:

  • USPS

  • UPS

  • FedEx

The carrier used may vary depending on the destination and shipping requirements.

Delayed Shipments

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to weather conditions, carrier delays, holidays, or high shipping volumes.

If your shipment is significantly delayed, please contact our support team and we will be happy to assist you.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend:

  • Verifying your shipping address

  • Checking nearby delivery locations

  • Contacting household members or neighbors

  • Reaching out to the shipping carrier directly

If you believe your package has been lost, please contact us with your order information so we can review the issue and assist with a resolution when appropriate.

Contact Information

Business Address:
1603 Capitol Ave. Ste. 310
Cheyenne, Wyoming 82001
United States

Email: hello@olanaglow.com
Phone: +1 (888) 617-0038

Business Hours:
Monday – Friday
09:00 AM – 05:00 PM (MST)

Thank you for shopping with Olana.